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Refund Policy

Refund Policy for MYEDGES.COM – Georgia
 

Effective Date: 5-1-2025
 

At MYEDGES.COM, we strive to provide exceptional products and services to our customers. Due to the nature of our offerings, refunds are limited to specific circumstances as outlined below, in accordance with applicable Georgia state laws.
 

1. Refund Eligibility Refunds will only be granted in cases of severe illness that prevent the customer from utilizing the purchased product or service. For the purposes of this policy, "severe illness" is defined as a medical condition requiring hospitalization or a physician’s certification that the customer is unable to use the product or service due to significant health impairment.
 

2. Refund Request Process To request a refund under this policy, customers must:

  • Submit a written refund request within 2 days of the purchase date or scheduled service date.

  • Provide verifiable medical documentation, such as a physician’s note or hospital records, confirming the severe illness and its impact on the customer’s ability to use the product or service.

  • Include proof of purchase (e.g., receipt, order confirmation, or transaction ID).

  • Send the refund request to [Business Contact Information, e.g., email or physical address].
     

3. Review and Processing

  • Refund requests will be reviewed within 7 business days of receipt.

  • Approved refunds will be processed using the original payment method within 14 business days of approval.

  • If the request is denied, the customer will be notified with an explanation.
     

4. Non-Refundable Circumstances Refunds will not be issued for:

  • Change of mind or personal preference.

  • Minor illnesses or conditions not meeting the "severe illness" criteria.

  • Failure to provide required medical documentation.

  • Requests submitted after the 7-day request period.
     

5. Compliance with Georgia Law This refund policy complies with the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and other applicable state regulations. Customers are entitled to clear and transparent refund terms, and we are committed to handling all requests fairly and promptly.
 

6. Contact Us For questions or to initiate a refund request, please contact us at:

MYEDGES.COM reserves the right to modify this refund policy at any time. Updates will be posted on our website and effective immediately upon posting.

Important Notes:

  • Legal Compliance: Georgia law requires businesses to provide clear refund policies and avoid deceptive practices. Ensure your policy aligns with state regulations, especially if you operate in a regulated industry (e.g., retail, healthcare, or events).

  • Documentation: Requiring medical documentation for severe illness protects your business but must be handled sensitively to comply with privacy laws (e.g., HIPAA).

  • Customization: Adjust the policy to fit your business model (e.g., retail, services, or digital products) and specify any additional terms, such as non-transferable purchases.

  • Consumer Rights: Georgia’s consumer protection laws may override restrictive refund policies in certain cases (e.g., defective products). Consider including a clause addressing statutory rights.

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