Refund Policy

Refund Policy for MYEDGES.COM 

Effective Date: March 11, 2026 

At MYEDGES.COM, we are committed to delivering high-quality hockey development programs and services. Due to the personalized, scheduled, and resource-intensive nature of our offerings (including training sessions, camps, evaluations, and related services), all sales and bookings are final and non-refundable, except in the limited circumstances described below.

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1. No Refunds Policy
   We do not offer refunds for any reason, including but not limited to:

   • Change of mind, scheduling conflicts, or personal preference

   • Minor illnesses, injuries, or conditions that do not meet the exception below

   • Failure to attend or participate in a scheduled session/service

   • Dissatisfaction with the program, coaching, or outcomes

   • Any other circumstances not explicitly listed as eligible below

   All payments are non-refundable and non-transferable unless otherwise stated in writing.

2. Rescheduling Policy
   Customers may reschedule a booked session or service one time at no additional charge, provided:

   • The request is made at least 48 hours in advance of the scheduled date/time.

   • The rescheduled session occurs within 90 days of the original date (or within the program/session validity period, whichever is shorter).

   • Availability exists for the requested new date/time.

   Rescheduling requests after the 48-hour window or multiple rescheduling requests may incur a fee or may not be accommodated, at our discretion. No-shows or late cancellations (less than 48 hours) forfeit the session with no rescheduling option.

3. Exception for Long-Lasting Injury
   In the rare case of a long-lasting injury (defined as a significant, documented injury certified by a licensed physician that prevents the customer from participating in hockey-related activities for an extended period, typically 3 months or more), we may, at our sole discretion, offer a credit toward future services (not a cash refund).
   To qualify:

   • Submit a written request within 30 days of the injury diagnosis or scheduled service date (whichever is later).

   • Provide verifiable medical documentation (e.g., physician’s note or records) confirming the injury, its severity, duration, and impact on participation.

   • Include proof of purchase (receipt, order confirmation, or transaction ID).

   Requests will be reviewed within 10 business days. Approved credits are valid for 12 months from issuance and apply only to future MYEDGES.COM services. No cash refunds will be issued under any circumstances.

4. Review and Notification
   Any requests under the exception above will be evaluated fairly. If denied, we will provide an explanation. We reserve the right to deny requests that do not meet the criteria.

5. Compliance with Georgia Law
   This policy complies with Georgia law, including the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and other applicable regulations. Georgia does not require businesses to offer refunds for services. We are committed to transparent terms and fair handling of all matters. Nothing in this policy limits any statutory rights you may have (e.g., for defective services or misrepresentation).

6. Contact Us
   For questions, rescheduling requests, or exception submissions:
   Email: myedgesray@gmail.com
   Phone: 404-229-0312

MYEDGES.COM reserves the right to modify this policy at any time. Updates will be posted on our website and become effective immediately upon posting.Important Notes for Your Business:

• Clearly display/post this policy at point of sale, on your website, and in booking confirmations to ensure it is enforceable.

• Handle medical documentation requests sensitively and securely (consider privacy laws like HIPAA).

• If your services involve prepaid memberships/subscriptions, be cautious—Georgia may require prorated refunds in some prepaid service contexts to avoid unfair practices.

• For digital products or goods (if applicable), additional federal/state rules may apply.